The video verification app is a completely mobile browser-based tool used in conjunction with DICE’s CloudEye Cloud video recording solution. If an event triggered by an alarm system occurs, app users have more control of how alarm center interaction is handled by viewing live video surveillance and other essential account information, according to an announcement.
The app process is said to be simple. When an alarm is tripped, users receive an immediate notification through SMS text messages, simplifying the dispatch process and giving customers the information they need to know to proceed.
Users are then able to view live streams, determine if the alarm should be dispatched or canceled and speak to an operator for further assistance. Additional camera locations can also be selected from a dropdown menu to provide a well-rounded view of the premises and aid the customer in determining the best course of action.
Compatibility is also far-reaching with this solution, according the announcement. The app is capable of being used with most monitoring software that supports the product’s APIs, including DICE’s Matrix Monitoring. Giving users more options and accessibility, central stations can reduce expenses from handling low priority alarms, improve operator efficiency, and encourage meaningful customer engagement through enhanced end-user communication, according to the company.
“With over 75 percent of Americans now owning smartphones, consumers are more engaged and accessible than ever before,” says DICE Corp. President and CEO Cliff Dice. “Advancements in new technology are opening up exciting ways to keep users connected while also offering central stations significant opportunity for growth while reducing expenses.”
In addition to launching the app at ESX, the new technology also received a 2019 Innovation Award for mobile apps.
“We’re pleased to bring home an award and be recognized by our peers for developing outstanding products that drive the electronic security and life safety industries,” Dice says. “By offering new products like the Video Verification App and CloudEye Cloud video recording solutions, we’re cementing our reputation as one of the leading developers of video surveillance solutions for the alarm industry and beyond.”
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